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WZ Articles

Welcome!
November 16, 2018|by Brett Ward CFIThere’s Always Time to be Thankful …
What exactly happened to 2018?  I’m going to need proof that it even existed.  I remember my parents often pleading with me to “slow down pal, enjoy the present– your future will get here soon enough.”   Early on I simply wanted to advance without hesitation.  High School couldn’t have moved...
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Interview Strategies
October 25, 2018|by Wayne Hoover CFII Think I Can. Telephone Interviewing Tips
“I can’t do an interview over the phone, I have to see the person.”  I hear this so often at our seminars and, while different, it simply is not true (toss in the fact that I dislike the word “can’t”.) As Mike Reddington, CFI with WZ’s Executive Education division has...
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Behavior Interpretation
October 1, 2018|by Dave Thompson CFIA Senate Hearing, But Nobody is Listening.
Watching the Kavanaugh hearings and subsequent “expert” opinions has me really concerned about the inability of people, from Senators to the average citizen, to be able to independently look at a situation without extreme bias or prejudice. First, I should explicitly state that I have no idea what the “truth”...
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Behavior Interpretation, Body Language
September 24, 2018|by Dave Thompson CFIThink They’re Lying? Think Again.
“Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated that he was involved” These are...
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Interview Strategies
August 29, 2018|by Chris Norris CFIBridging the Generational Gap Over the Millennial Gorge
One thing that I’ve always emphasized in the training sessions that I provide with Wicklander-Zulawski (WZ) on the WZ Non-Confrontational Method of Interviewing, is the ability to utilize the WZ techniques and theories in every day communication.  The theories weren’t developed to only be utilized during the formal, structured investigative...
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Interview Strategies, Professional Development
July 20, 2018|by Michael ReddingtonTransitioning Your Interview Skills Beyond Loss Prevention
Many loss prevention professionals have built their career on the ability to diffuse conflict with shoplifters and encourage dishonest employees to tell the truth about what they stole.  In fact, our interview skills are often a significant point of pride for us.  It is commonly understood that the techniques that...
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Welcome!
July 11, 2018|by Brett Ward CFIProtect the Paws: A K-9 Cause
Meet Tom & Colleen Stein: People Who Are Fundamentally Making a Difference Every so often you have a moment that brings you back to what the world doesn’t highlight enough – positive community involvement.  Something that restores your faith in people and reminds you that all the negativity portrayed by...
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Interview Strategies, Professional Development
May 25, 2018|by Dave Thompson CFIWhose Side Are You On?
Change.  A scary word, and a difficult concept to grasp for many.  Scarier and more troubling are the following reactions we often hear to a suggestion of change: “If it ain’t broke, don’t fix it” “But that’s the way we’ve always done it” “I’ve been doing this for (X) amount...
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Interview Strategies
April 24, 2018|by Chris Norris CFICultural Interview Lessons From the Road
The WZ Non-Confrontational Interview method has been a part of my career for over 28 years now, and I’m happy to say that I’ve been working for WZ for 19 years.  Through the years much has changed for both myself and WZ.  One of the biggest changes for WZ is...
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Professional Development
March 20, 2018|by Shane Sturman CFI CPPI’m WZ Trained – What’s Next?
One of the most common questions we get at our training seminars on Interview & Interrogation Techniques is: “What’s next?” This is a great question considering attendees just sat through at least a 16 hour program packed with an enormous amount of content. This highly educational information certainly increased the...
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